POLICIES & FAQ

We are committed to make your shopping experience easy and enjoyable.  

If you have any additional questions feel free to contact us at info@rozenthal.lv.

 

SECURED PAYMENT

We accept payment through PayPal, Visa and Mastercard.

 

MANUFACTURING TIME & SHIPPING

Each piece found in e-shop is ready to order. Please allow up to 5 business days to ship after order is placed.

Message will be sent to your e-mail with parcel tracking number when your order will be shipped.

For special requests feel free to contact us at info@rozenthal.lv.

 

We ship worldwide and all items are shipped via Standard Priority mail service with tracking number.

Expected delivery times - Europe: 3-5 business days / International: 5-12 business days.

International buyers are responsible for any customs fees, taxes etc.

 

PACKAGING

Jewelry are packaged as a gift in a nice gift-box and shipped in a bubble mailer.

 

RETURNS  

If you are not satisfied with your order, items purchased on www.rozenthal.lv, you have unconditional revocation within 14 days of receipt. Before returning your item, please first send a brief e-mail to info@rozenthal.lv and include your name, the item, and invoice number. We will send you the instructions for returning your item. We will refund you as soon as we have received it, you'll responsible for the return shipping costs. Please note that all orders have to be sent back in original condition. We recommend shipping items with a trackable carrier as we cannot be held responsible for packages lost in transit. After 14 days of receipt, all sales are considered final.